OK, I played around with adding and removing the dongles and it appears I need them both. One is for the Amaya OS and the other is for Design Shop. The Amaya OS doesn't seem to have a code as the license says Permanent.
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The Design Shop V9 looks like I need to re-enable the software with some kind of temporary password before I put in the permanent password. I'm going to call support and see if they can help. Although I may try to reinstall with both in.
That may fix the problem as I think I only had one in when I was installing the software. Yes, both dongles are recognized. One is for Design Shop and the other for the OS. When I go into Tools:Security both show up with Amaya OS being a permanent license and DS being a 0 day status. The paper I have shows the Amaya OS not needing any passwords and has a permanent password plus a Pro+ password for DS9.
I found the activation page on Melco's site and sent an email. I got a pretty quick response back saying they can help me out, but I needed to create a Melco account and pay a relicensing fee for the transfer. I hope it's not crazy big because I bought this machine with the idea that the software was with it. I gave them the info they asked for, so hopefully it's not expensive. I have the paper with the passwords on it, but there is no password to re-enable.
Seems like when I installed it on the pc it reverted to a trial mode, which expired. I just need the re-enable code and then put my code in. The Melco rep replied and said they would contact me with information about registering the software. We will see how much it is before I start trying to bypass the system.
What happens when you have the program open and you pull the dongles out? Have you installed the sentinel (dongle) drivers?
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Can you run the OS ok? You should be able to even without a dongle - operate it in basic mode. Does it see the machine and transfer the CSA/RSA files? Does the machine start up, find center and move to the appropriate needles? I think everything is as it should be, I just need some kind of code to enable Design Shop so I can put the Permanent password in. Both dongles show up in the security screen. The machine starts up and moves around a bit.
I can turn the laser on and move the needle case and hoop holder around. I don't think there is anything physically wrong, per se. When I start Design Shop, it seems to open normally, then says my trial has expired and I need to call to reactivate. Amaya OS SE opens just fine. Hopefully I'll get more info on Monday.
It's possible the people I bought it from gave me the wrong dongle. They bought a new machine and maybe I got the dongle that had a trial on it.
But I really think it is just because I installed the software on a new PC and Melco has something in the Design Shop dongle to disable the software so they can keep track of who has what. The PC is recognizing both dongles. The drivers did install. They show up in the security settings and disappear when removed, then reappear when put back in. The dongles had been unplugged for over a year, so it's possible the one that has the DS key on it lost whatever information it needed to reauthorize the software. I don't think it is a standard usb thumb drive, but a powered encryption device.
If I start it without the dongles, it is completely different. Without Dongles: Amaya OS Lite When clicking DS. Sizer opens, DS will not open With Dongles: Amaya OS SE DS Pro+, but immediately says my trial has expired and reverts back to some non-functioning version which locks everything out.
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